Welcome Back to Ridgecrest

We're Glad You're Here


Stay safe when you stay with us
COVID-19 has impacted all of our lives. At Ridgecrest, the health and safety of our guests and team members is a top priority. Our staff are continually reviewing applicable safety guidelines, and have updated Ridgecrest’s processes and procedures to ensure excellence while minimizing risk. In doing so, we are following guidance from the Center for Disease Control and Prevention (CDC), the State of North Carolina and the Buncombe County Department of Health and Human Services.  Based on recent changes in those guidelines and recommendations, Ridgecrest Conference Center’s current guidelines are:

Guest Guidelines:
These guidelines are based on input from government authorities, guidance from a consensus of medical authorities, and our intention to provide excellent service while minimizing risk to our guests and team members. Individuals who are unwilling to comply with these expectations are subject to being required to leave our campus. As a reminder, Ridgecrest Conference Center is privately-owned and has the right to establish expectations and guidelines for individuals onsite.

  • Per CDC and county guidance, we strongly encourage all individuals wear masks in public indoor spaces – especially when near other people. 
      • We require all individuals to wear masks in these areas: 
        • Serving lines in the Dining Room
        • While in line to order/pay in Clouds Coffee Shop.

North Carolina Department of Health and Human Services 3W’s:

  • Wear a cloth face covering if you will be with other people. (Bring this with you to Ridgecrest, masks are required for all individuals 5 years old and older inside.) “Let each of you look not only to his own interests, but also to the interests of others.” Philippians 2:4
  • Wait 6 feet apart. Avoid close contact.
  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

Check-in Guidelines:
We have anticipated your arrival and have new procedures that will be implemented for our staff as they welcome you onto the property to help protect your health and safety.

  • Where possible, physical barriers will be used for proper social distancing.
  • Sanitize all key cards after each guest
  • When you check out, please leave your key card in your room. If you have questions, please text or call 828.539.1880
Facility Guidelines:
  • Physical distancing indicators will be placed on the floor at key areas to help  attendees maintain appropriate distancing.
  • Informational signage will be posted to communicate recommendations and guidelines. Signage topics will include, but not be limited to, preventative steps to protect oneself and others, symptoms of COVID-19, social distancing best practices, and other relevant travel and health alerts. 
  • Additional sanitizing stations have been added throughout the property in   public areas. 
Housekeeping Guidelines:
  • Housekeepers will provide limited in-room service upon request, when room is not occupied.
  • In the event additional items or clean linens are needed, text 828.539.1880. A bag with the requested items will be delivered and left outside the door of the guest room.
  • Luggage Carts will have wipes available for guests to wipe down after each use.
  • Increased sanitizing of high touch surfaces in the following areas will be implemented: Door handles – Safety latches – Surface tops such as desks, countertops, tables and chairs – Telephones – Alarm clocks – Thermostats/PTAC Controls – Lamps and light switches – Bathroom vanities, fixtures and faucet handles – Hairdryers – Drapery pull handles and window latches – Mirrors – Closet handles and closet accessories, such as hangers, iron and ironing board, etc. – High touch areas in public lobbies
Audiovisual Guidelines:
  • Technicians will only sit with groups where appropriate social distancing can be maintained.
  • If a group requires technical support during their event, our team will do their best to handle requests while wearing masks and properly social distancing.
Dining Room Guidelines:
We are committed to providing a meal experience for our guests.  How we do that will look different than it has in the past. New measures have been taken where possible to allow for proper social distancing and increased sanitizing procedures. 
  • Cleaning, sanitizing, and disinfecting procedures and protective measures will be modeled after CDC guidelines. 
  • Where appropriate, sneeze guards or physical barriers will be used. All service equipment, common surfaces, and high-touch areas will be frequently sanitized. 
  • Dining room capacities will be reduced to comply with local ordinances and guidelines. 
  • Dining room will be using single serve disposable serving ware when necessary.
  • When practical, all condiments will be single-use and individually wrapped (e.g., salt and pepper packets, etc.).
Catering Guidelines:
Catered meals will not be provided at this time however, we will offer catered breaks as follows:
  • All break items will be pre-packaged grab and go.
Outlet Guidelines:
We will not be able to provide Nibble Nook or Roots during this time. However, some items from Roots will be made available in Clouds Coffee Shop.
  • Clouds Coffee Shop will be open based on occupancy with a limited schedule and reduced indoor seating.
  • Text outlets to 828-539-1880 for hours of operation.

Matthew 17:20

“For truly I tell you, if you have faith the size of a mustard seed, you will tell this mountain, ‘Move from here to there,’ and it will move. Nothing will be impossible for you.”
Ornament Scripture

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For more information about Ridgecrest, contact us today!

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