Important Information for Every Event Planner
Check-in time is 4:00 pm
Check-out time is 10:00 am
This due date is necessary so our team can appropriately prepare to serve your event (as well as other events) with excellence and grace. As a reminder, Ridgecrest will waive our standard 15% service charge as applicable when you provide information by this date.
Our standard meal times are:
Breakfast: 7:15 am – 8:15 am
Lunch: 12:00 pm – 1:00 pm
Dinner: 5:30 pm – 6:30 pm
Meal times cannot be altered without written permission from your Event Coordinator. Any changes to your contracted meal plan must be made no later than 2 weeks prior to your event.
In order to meet the needs of all our guests, we are unable to allow reserved seating in our Dining Room.
Ridgecrest’s Food Service Team provides excellent catering services. Please work with your Event Coordinator to order special meals or snack breaks (minimum 20 people).
At Ridgecrest Conference Center, we have taken special care to offer a wide variety of menu options at each meal in our buffet-style Dining Room. Ridgecrest Food Service sets the daily Dining Room menus and meal times. Sample menus can be found here.
You’ll see we have built-in items with each meal that are clearly labeled to fit with most dietary restrictions; however, those with severe allergies should ask for our chef, and we will strive to meet your personal needs within the workings of our kitchen.
Due to liability issues, NO outside food is to be brought into the conference center. If a group would like to provide pre-packaged snacks for their attendees, the pre-packaged snacks must be on the approved snack list, and the group will be charged a $1 per person fee for each person attending the conference/retreat. Please consult your Event Coordinator for approved snacks.
If snacks or beverages are not approved and are brought into the conference space, the group will be charged a $250 fee per conference room where food is served, in addition to the $1 per person charge.
- Individual size pre-packaged chips
- Individually wrapped candy bars or hard candy
- Individual size pre-packaged cookies
- Individually wrapped snack cakes
- Individually wrapped breakfast/granola bars
- Whole apples or oranges
- Bottled water
All snacks must be sealed, and not require cooking or refrigeration. Home-baked items are not permitted.
Group leader must sign an agreement indicating permission has been granted to bring in snacks for the group based on the guidelines previously stated.
The above items can also be purchased in bulk from Ridgecrest. See your Event Coordinator for pricing.
Each function room includes a free initial set-up. Additional room changes are subject to a fee of $100 per change (plus our standard 15% service charge).
Audiovisual equipment is available for rent from Ridgecrest on a first-come, first-served basis. Please see function room sheets for the rental cost of equipment. Please note that pricing is per item per day.
Ridgecrest staffs qualified A/V technicians. Events desiring assistance from a Ridgecrest technician must make this request through your Event Coordinator by the due date.
- Groups that request Ridgecrest technicians to run sound, media and/or lighting will be charged $50 per hour per technician needed (plus 15% service charge).
- Groups who would like assistance setting up the sound system in an auditorium will receive 1 hour of complimentary assistance from a Ridgecrest technician even if the group is providing their own sound technicians. This only applies if technicians are requested by the appropriate date.
- Groups who would like assistance setting up their own sound in a non-auditorium function space will receive 30 minutes of complimentary assistance from a Ridgecrest technician. This only applies if technicians are requested by the due date.
Wireless internet is available in most areas of the conference center with the exception of our youth dorms.
The Event Planner must obtain written permission from Ridgecrest (via a fully executed form) to sell merchandise during your event. Please complete the form, and send it to your Event Coordinator no later than two weeks prior to your event.
For your convenience, you may ship boxes and/or pallets for your event directly to Ridgecrest Conference Center. Our staff will receive your shipment and deliver it to your meeting space after your arrival. Please inform your Event Coordinator so we know when to expect the shipment and where you would like the boxes delivered.
A delivery fee will apply to all boxes and pallets received by Ridgecrest. The delivery fee is $5 per box or $75 per pallet. A 15% service charge will apply to shipments that arrive at Ridgecrest outside of normal business hours (Monday – Friday, 8:00 am – 5:00 pm).
Please address all shipments to Ridgecrest in the following format:
Ridgecrest Conference Center
ATTN: Event Name and Dates
1 Ridgecrest Drive
Ridgecrest, NC 28770
Ridgecrest Conference Center is not responsible for lost or damaged shipments. Ridgecrest will receive deliveries no earlier than one week prior to your event. Outgoing shipments must be picked up within one week of the event’s completion. Ridgecrest is not responsible for any items left for more than one week.
Ridgecrest does not staff medical personnel. In case of an emergency, please contact the Ridgecrest Front Desk (828.669.8022) or dial 0 from any Ridgecrest phone. In the event of a life-threatening emergency, please call 911 first and then contact the Front Desk. It is extremely important you notify Ridgecrest when 911 has been called so we can direct the emergency personnel when they arrive on campus.
Firearms, alcoholic beverages, fireworks and the use of tobacco products are prohibited.
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